From the early days of IP telephony to today’s rapidly converging CX, CRM, and AI landscapes, Vasili Triant’s career offers a front-row seat to multiple technology inflection points.
In this wide-ranging conversation, Vasili reflects on his unconventional path into entrepreneurship, scaling businesses inside fast-growing companies like ShoreTel, and stepping into the CEO role at LiveOps during a period of deep strategic uncertainty. He shares candid lessons on leadership loneliness, culture change, and why splitting LiveOps into two distinct businesses ultimately unlocked long-term value.
The discussion also dives deep into Vasili’s time navigating hyperscalers and enterprise complexity at Cisco, before landing on his journey at UJET - including joining just weeks before global lockdowns in 2020. Vasili unpacks how UJET competes with tech giants, its close partnership with Google, and why he believes much of today’s AI hype is missing the real problems in customer experience.
Whether you’re a founder scaling your first company, a CX leader trying to cut through the AI noise, or an operator thinking about market consolidation and long-term strategy, this episode delivers hard-won insights on timing, focus, and building companies that endure.
This is the story of a leader who has spent decades fixing, building, and repositioning businesses - and who now sees customer experience standing on the brink of its next major transformation.
Share this episode with that founder, tech leader, or entrepreneur in your circle who's grinding through the early stages or wrestling with scale challenges.
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